Last Updated: April 24, 2026 · Zera Health · privacy@zerahealth.org · (561) 277-0156 · Consumer Health Data Privacy Policy
Zera Health ("Zera Health," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you:
This Policy does not apply to personal information collected about job applicants or employees. For information about how we handle consumer health data subject to Washington State's My Health My Data Act, please see our Consumer Health Data Privacy Policy.
The personal information we collect depends on your relationship with us:
We collect information such as first name, last name, email address, username and password, phone number, mailing address, payment details, and other information shared in a customer service context. Given the nature of our services, we also collect sensitive health information including:
When you visit our Website, we may automatically collect information about your device and activity, including IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages. Some of this information may constitute personal information depending on applicable law.
We collect business contact information (name, email, phone, address) about our partners, affiliates, and their authorized personnel.
We, along with our third-party service providers, use cookies and similar tracking technologies (including pixels, web beacons, and SDKs) to collect information about your use of the Website and interactions with our emails. This may include IP address, geolocation data, browser and device characteristics, and usage patterns.
You may adjust your browser settings to block or delete cookies. Note that doing so may affect your ability to use certain features of the Website.
We use your personal information to:
We may share your personal information with:
We do not sell your personal health information to third parties for their independent marketing purposes.
When Zera Health acts as a covered entity or business associate under HIPAA, we handle your protected health information (PHI) in accordance with HIPAA's Privacy Rule and Security Rule. This includes maintaining administrative, physical, and technical safeguards to protect your PHI.
For information about your HIPAA rights (including right to access, amend, or restrict your PHI), please contact our Privacy Officer at privacy@zerahealth.org or (561) 277-0156.
We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Policy, or as required by law. Medical records are retained in accordance with applicable state and federal healthcare regulations. You may request deletion of your personal information subject to certain exceptions (e.g., legal obligations, ongoing care).
We implement industry-standard administrative, technical, and physical safeguards to protect your personal information. However, no system is completely secure. If you believe your information has been compromised, please contact us immediately at privacy@zerahealth.org.
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us at privacy@zerahealth.org.
Some browsers transmit "Do Not Track" (DNT) signals. Our Website does not currently respond to DNT signals. You may still limit tracking by adjusting your browser's cookie settings or using opt-out tools provided by our analytics and advertising partners.
You may request to access, correct, or delete your personal information by contacting us at privacy@zerahealth.org. You may also opt out of marketing communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
California residents have the right to: know what personal information we collect and how it is used; request deletion of personal information; opt out of the sale or sharing of personal information; and non-discrimination for exercising these rights. To exercise these rights, contact us at privacy@zerahealth.org.
For rights related to consumer health data under the Washington My Health My Data Act and Nevada SB 370, see our Consumer Health Data Privacy Policy.
Residents of Virginia, Colorado, Connecticut, Texas, and other states with comprehensive privacy laws may have additional rights. Contact us at privacy@zerahealth.org to exercise your rights.
We may update this Privacy Policy from time to time. When we make material changes, we will post the updated version on our Website and update the "Last Updated" date. We encourage you to review this Policy periodically.
If you have questions, concerns, or wish to exercise your privacy rights, please contact: