Consumer Health Data
Privacy Policy

Last Updated: April 24, 2026  ·  Zera Health  ·  privacy@zerahealth.org  ·  (561) 277-0156

Introduction

Zera Health is committed to respecting your privacy and handling your health data responsibly. This policy describes how we collect, use, and protect consumer health data, and explains the rights available to Washington and Nevada residents under applicable state law.

What Is Consumer Health Data?

Consumer health data means personal information that is linked or reasonably linkable to a consumer and that identifies the consumer's past, present, or future physical or mental health status. Examples include information about an individual's:

• Health conditions, treatments, diseases, or diagnoses
• Social, psychological, behavioral, and medical interventions
• Use or purchase of medications, including prescribed medications
• Bodily functions, vital signs, symptoms, or health measurements
• Diagnostic testing, treatment plans, or medication history
• Reproductive or sexual health information
• Weight, BMI, and body composition data
• Information that could identify an attempt to seek healthcare services

Consumer Health Data We Collect

In the course of providing our telehealth services, we may collect the following consumer health data:

• Health intake questionnaire responses (symptoms, conditions, medications)
• Weight loss history and goals
• Hormone health and sexual health information
• Prescription and treatment information
• Progress notes and provider communications
• Lab results (where applicable)

Sources of Consumer Health Data

We collect consumer health data from the following sources:

• Directly from you when you complete our intake forms, interact with our platform, or communicate with our providers
• Automatically through cookies and tracking technologies used on our Website
• From third parties such as licensed healthcare providers, compounding pharmacies, and our clinical platform partner (Telegra)

Purposes for Collection and Use

Our collection of consumer health data is necessary to provide our telehealth services. We may also use consumer health data to:

• Evaluate your eligibility for treatment and prescribe appropriate care
• Coordinate care with licensed providers and pharmacies
• Compile analytics and conduct research to improve our services
• Comply with legal, regulatory, and licensing obligations
• Detect and prevent fraud or threats to health and safety
• Any other purpose with your explicit consent

We do not sell your consumer health data to third parties for advertising or marketing purposes.

Disclosure of Consumer Health Data

We may disclose consumer health data to:

• Service providers and business partners — including licensed healthcare providers, compounding pharmacies, and our telehealth platform (Telegra) — to deliver your care
• Successors in interest — in the event of a merger, acquisition, or corporate restructuring
• Government agencies — as required by law or to prevent, detect, or investigate fraud or threats to health, safety, or legal rights
• Other recipients — with your explicit consent

Your Rights — Washington Residents

Washington residents have the following rights with respect to their consumer health data, subject to certain exceptions:

• Right to Access: Confirm whether we process your consumer health data and receive a copy of it
• Right to a Disclosure List: Receive a list of all third parties and affiliates with whom we have shared or sold your consumer health data
• Right to Deletion: Request deletion of your consumer health data
• Right to Withdraw Consent: Withdraw consent to the collection, sharing, or selling of your consumer health data at any time
• Right to Appeal: Appeal any decision we make in response to your rights request. If your appeal is unsuccessful, you may file a complaint with the Washington State Attorney General at www.atg.wa.gov/file-complaint

Supplement for Nevada Residents

This section supplements the above disclosures for Nevada residents under Nevada Senate Bill 370.

All consumer health data rights described above apply to Nevada residents. In addition, Nevada residents have the right to review and amend any consumer health data we maintain about them.

Nevada residents may escalate unsuccessful appeals of consumer rights requests to the Nevada Attorney General at ag.nv.gov/Complaints.

Third parties may collect consumer health data over time and across different websites when you use our Website in Washington and Nevada.

How to Exercise Your Rights

To submit a request to exercise any of the rights described above, please contact us using the information below. We may need to verify your identity before fulfilling certain requests. Certain exceptions may apply.

Changes to This Policy

We may revise this policy from time to time. When we make changes, we will post the updated version on our Website and update the "Last Updated" date. We encourage you to review this policy periodically.

Contact Information

If you have questions or wish to exercise your privacy rights, please contact:

• Zera Health Privacy Officer
• Email: privacy@zerahealth.org
• Phone: (561) 277-0156
• Legal: legal@zerahealth.org